WGHubris on November 19th, 2010

I was a big fan of HootSuite.

HootSuite is a web-based service that you can use to manage multiple Twitter user streams. It also works on several other services as well, although I really only use it for my numerous Twitter accounts.

HootSuite was a free service that allowed users to manage several streams at a time. It allowed a user to setup columns on a dashboard, allowing one to peruse several Twitter feeds from different users at the same time. Then, each individual user could be clicked on an those columns turned into a customizable view of a particular account where one could monitor not only their stream of incoming tweets, but also their sent tweets, mentions, replies, and re-tweets.

The feature of Hootsuite that I used most often was the ability to schedule tweets for a future time. That coupled with being able to manage multiple Twitter user accounts at the same time meant that I could create a useful, consistent Twitter stream for followers in such a way that there were three tweets per day spread over that day’s time, rather than three tweets back to back.

Paring up HootSuite with automatic tweets from WordPress made me a consistent enough presence on Twitter to build up a small but worthwhile group of Twitter followers.

We interrupt this post for a gratuitous link about Citibank reward catalog point redemptions.

(As a freelance writer I not only have to work on paying projects, but I also have to make and receive calls, take occasional meetings, and the like. I don’t have the ability to sit around tweeting all day just to ensure maximum social networking value. I can only imagine that people with more structured jobs and lives have even less ability to do the same.)

Today, when I went to HootSuite, it offered a HootSuite Pro upgrade.

I’ve seen this before. An online service moves from free to a free plus a premium offering so that they can make money without eviscerating their user base, which by and large, exists almost solely because the offering is free. I certainly do not care about Twitter enough to pay for a service to manage it.

Unfortunately, when I clicked on the link to stay free, I was informed that free accounts cannot be used to manage as many "social streams" as I am currently setup to use on HootSuite. We aren’t talking about 50 users or streams or anything, it’s only eight or nine. Nonetheless, the maximum social networks you can manage in the free version is five.

The Pro version costs $5.99 per month, or almost $72 per year. There are mission critical services and products I use that don’t charge that much.

In reality, I don’t use most of what HootSuite offers. I don’t have any "team members" and other than the convenience of being able to schedule tweets for Twitter accounts for multiple websites, I don’t even need HootSuite.

What makes me bummed about the whole thing is that I really like how HootSuite started, grew its features, and upgraded. When there were some users who wished that re-tweeting could be done the old way after an upgrade was released, the company responded quickly with a way to do just that. I like that kind of user focus.

Unfortunately, there is no way I can justify that kind of monthly expense for what I use HootSuite for, and I’m guessing I’m not alone. Chances are that HootSuite has set the bar between free and pro a little too low here and may be killing off a big chunk of its following. The one thing the company may have not taken into account fully when coming up with this new business strategy is the number of other services and applications, which while not exactly the same, do enough of what HootSuite does to be considered comparable by most users.

I’ll be heading over to MakeUseOf.com or LifeHacker.com later today to find out which Twitter management platforms to test out next and be migrating to the winner in the near future.

Good luck HootSuite. I hope you get bought out soon, because I’m not sure what the other long-term viable business strategy is after this move.

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WGHubris on November 12th, 2010

An interesting development in the world of technology may be inadvertently playing out with the release of Samsung’s Galaxy Tab tablet computer.

adobe-flash-ball-and-chainWhen Apple released the iPad to much fanfare in early 2010, one of the big things people noticed was that the device did not support Adobe’s Flash. Flash has become a widespread presence on the web for providing, among other things, video, multimedia, and games with cross-platform support. In reality, Flash isn’t so much cross-platform as it is an extra piece of software that people on multiple operating systems have gotten used to installing in order to allow Flash content to play.

The catch is that Flash is actually a bloated, pig dog, piece of junk that consumes computing resources like a ravenous piranha after a hunger strike. Savvy computer users, and those who manage their computing resources, often disable Flash in one way or another so that they can enable it on a case by case basis in order to keep it from chewing up tons of memory and processor bandwidth.

In addition, for some reason, Adobe is very bad at software development. Pretty much everyone of its products is the poster child for examples of what you can’t run on lower end hardware. For something like Photoshop with its CPU intensive functionality and numerous features, this makes sense, but one can’t help but wonder if a better software developer might make even the benchmark Photoshop suite less bloated and hungry.

Even worse, is that Flash is not only bloated, but it is buggy and prone to crashing. Mozilla grew so tired of being blamed for Adobe Flash crashing its Firefox web browser that it isolated Flash to running in a separate process so that when it died, it did not take the browser down with it. Fire up your favorite process explorer and you’ll see “plugin-container.exe” as a sub-process of Firefox. Make no mistake, despite the generic title, it’s there because of Flash.

Google realized that Flash was such a liability for its Chrome browser that it took over development from Adobe by providing built-in Flash support instead of using an Adobe plugin. Google did it again by building in a PDF reader inside of Chrome too.

On the surface it sounds like Flash is so important that it should be a default part of browser functionality, but the reality is that in taking it out of the hands of Adobe, Google can fix problems with Flash faster and, just like Mozilla, keep those issues from taking out the browser.

Since isolating Flash in this way, the errors one gets from Chrome have gone from just a common, “Whoa, something went wrong,” general error to the most common error being that the Shockwave plugin (the thing that runs Flash) has crashed and been disabled.

Apple Calls Out Flash

Apple could have done something similar, but chose instead to just call a pig a pig and said that it would not support Flash on the iPad or the iPhone because it sucks resources (drains the battery) and is unstable. Basically, Steve Jobs and Apple said that they aren’t going to put something that is bad software on their systems just because “everyone uses it.”

The lack of Flash support was supposed to be the Achilles Heel for the iPad and iPhone. Google quickly moved to embrace Flash, albeit by making isolating it and trying to make it work better, although it did so just as a way to fight Apple. Google was actually a big supporter of Flash alternatives before Apple’s move.

So, when Samsung made a new tablet computer to compete with Apple’s iPad, the go-to play in the book was to support Flash, which it did.

Ironically, reviews from all over the Internet don’t praise the Galaxy Tab’s Flash support so much as they note that it is buggy, doesn’t work half the time, and when it does work, slows down the browser, and drains the battery faster, just like Apple said it did. The guys at Engadget even said that they didn’t really need Flash all that much and that they eventually “disabled it to speed up browsing.” Ouch. So much for a killer app.

One wonders if up in the ivory tower that Flash executives sit in pooh-poohing security concerns and stability problems are taking notice and rushing to fix their ubiquitous, but unreliable problem child, or if they are seriously that deluded that they continue to believe nothing is wrong.

Either way, what was supposed to be the chink in Apple’s armor is beginning to look like commitment to responsible computing, stability, and proper resource usage. In other words, Apple is starting to look like the company that knows what users want and need, and Adobe is starting to look like the company with its head in the sand. If Adobe can’t get a better client out there, for mobile devices at the least, its Flash development environment and Shockwave plugin’s days are numbered.

Updates: Found a couple of related articles recently while researching a related topic. One of these is from before the latest update, but even the latest version of mobile Flash isn’t collecting rave reviews.

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WGHubris on November 4th, 2010

Yeah! Google Chrome is finally getting with the program. Well, part of it anyway.

A blog post announced that Google Chrome beta is getting a built-in PDF reader. That means that I will no longer have to have a temporary directory to download PDF files into manually just so that I can click on the downloaded file to open it up in my PDF viewer. Both Firefox and Internet Explorer have been able to handle this for years via useful, easy to use, extensions and plug-ins.

The developers of Chrome no doubt claim that their browser lacked such basic functionality because of security reasons. I never like this answer. As the user, I should get to make the decisions about how I do or do not want such things implemented. It’s the same reason that I hate how Microsoft IE has no option to automatically re-open the last browsing session for "privacy reasons." But, it is what it is.

Now, Chrome has a PDF viewer installed by default. When I click PDF links, they should just open and display within Chrome instead of having to open them later in Foxit Reader. According to the blog, the PDF files will be sandboxed. That means that today’s run of the mill PDF exploits won’t work when the file is viewed in Chrome. Guess the hackers will have to come up with something new. In the meantime, it would be nice if Adobe could pull their heads out long enough to make their reader more secure. Oh, and lighter and less bloated would be nice too.

With a PDF reader built into Chrome, the last major feature missing that is keeping Chrome from becoming anything more than my "lightweight" browser is a Print Preview function. Nothing prints with less consistency or more waste than webpages, which makes print preview a critical function for anyone who prints anything off of the Internet more than once in a blue moon. As a freelance technology writer, I need to be able to not only find data and information, but to digest it, compare it to other data, and then keep that data should anyone ever raise any questions about it. Something like Zotero, or OneNote, or a bunch of screenshots helps, but nothing makes an editor feel warm and fuzzy like good old paper.

The ongoing irony about Chrome is that as a browser by the techies and for the techies, it has managed to produce some amazing features, functions, and speed, but it has some glaring holes that are very big deals for the average computer user that Google insists should just be fixed by an extension, or when they really don’t like it, that you "don’t really need it anyway."

Here is to the new PDF viewer. May you be as stable and garbage-free as the built-in Flash support. In fact, may Google build in all Adobe products and extensions so that finally someone can do so in a way that isn’t overstuffed, unsecure, and instable.

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WGHubris on November 3rd, 2010

A new search engine has launched. Chances are that unless you are a member of the techie community, and spend a fair amount of time reading about online internet services on techie blogs, you have no idea that it happened. That’s fine, because the new search engine Blekko is doomed already.

blekko-search-engineThe truth is that Google’s search algorithm grows less useful every day. Far too many people, for far too long, have been gaming a system that wasn’t really all that clever in the first place. The reality is that Google makes many very big, and naive, assumptions in its search rankings, like the only reason someone links to another page is that they think it’s good.

The only reason it still stands as the number one search engine is because no one has come up with a better search ranking algorithm AND paired it with an index that rivals Google’s.

It’s that last part that makes it difficult to judge other search engines and the quality of their rankings. The greatest webpage ranking system in the world is worthless if it does not have the ability to rank all of the web pages out there.

Blekko Search Fail

Before we get to how good Blekko is as a search engine, let’s start by saying that it has failed before it even matters.

The key to using Blekko is something called a hash tag. You either no what that is, or you don’t. If you do, great. If not, then Blekko is a search engine that you have to learn to use. FAIL.

Search is a basic function that people already believe that they know how to do. In reality, most people are terrible at searching, and by extension terrible at using Google search engine. For example, searching for something like, “life insurance” is just not smart. After all, what is it that you are looking for with that search?

  • Do you want to know what life insurance is?
  • Do you want to know how life insurance works?
  • Do you want to know what kind of life insurance there is?
  • Do you want to know who the life insurance companies are?
  • Do you want to buy life insurance?
  • Do you want to get a license to sell life insurance?
  • Obviously, a search like this one is a bad search and whatever Google, or anyone else, returns as your search results has to be considered good enough, because there isn’t really enough information to go on.

    As a rule of thumb, if you are searching on less than three words, it’s a bad search.

You can get much better search results from Google by not only searching for more words, but by using Google search operators. Put a phrase inside quotation marks, and Google will search for pages with that exact phrase. Use the minus sign and Google will find webpages that match your search but do not include the word with the minus sign. Finally, use site: to limit Google to only searching a single website domain, or a certain type of domain.

For example, if you want real, straight, unbiased, ad-free tax information then add site:irs.gov as the last word of any search you make. The site operator restricts Google to bringing back the highest ranked webpage from the IRS instead of the webpage that spends the most time building links pointing to it with the right anchor text.

Almost no one who searches Google each day uses ANY of the search operators to improve their searches. At best, they just keep trying different combinations of words until they find something that looks about right.

If no one has bothered to learn anything about how to use Google other than to type words into a box, and it has been the ONLY really respected search engine for years, then how likely do you think it is that anyone will put the time and effort into learning how to use hashtags for search?

Blekko Search Algorithm and SlashTag

Blekko’s slashtags are re-branded hashtags. Instead of using #keyword like on Twitter, you use /keyword, hence slash-tag.

The idea is that you perform you search for the information you want with a slashtag. The slashtag makes your search results better.

What is a slashtag?

Good question. A slash-tag is a useful keyword or phrase created by blekko users in which they group the best websites and webpages they have found. This human element eliminates those glaring mistakes made by Google where some spammer’s ad filled webpage ends up #1 in Google search results because he uses bots to build backlinks by spamming blogs and article spinners to post “original” articles all over the web with links back to his webpage using the targeted link text every time.

Blekko works because none of the true, honest, and good-hearted, blekko users would ever include such a junk website in their slashtags.

And, therein lies the rub.

How Blekko Will Fail

Blekko can, and may be, successful as long as it stays a small, under the radar, not worth the time, search engine. Then, the Pollyanna style world envisioned by the blekko search engine just might work. But, the day it is even a minor factor in the world of search, or as a generator of traffic, the dream dies and along with it, blekko.

If we have learned anything in the past decade or two, it is that the only thing less useful than a slow-moving manually created web directory, ala Yahoo Directory, is a fast-moving, automated, platform built around user input. Before it’s rebuild kicked them all out, Digg’s front page was populated almost exclusively by stories dug by a small set of power users that dedicated themselves to manipulating Digg at every stage. The honest, kind-hearted, Digg users (the same group blekko is counting on) couldn’t get on the front page to save their lives.

How long before slashtags for mortgage are filled not with the best mortgage resources on the web, but a SEO consultant’s client list? Then comes the internet marketers pushing their own websites, and those of other IM-ers who will return the favor in kind. After that comes the outright spammers and bots. Blekko will fight them off the best it can, but in the end, those willing to do just under the level of what it takes to be banned will overtake blekko and any usefulness it has as a search engine.

The company’s ideal is that by using your friend’s slashtags, or those of well known blekko-ers (?), that the spammers slashtags will be relegated to the unused pile of trash at the bottom of the Blekko well. Unfortunately, that means that you have to have friends using Blekko first, and not just a little either. They need to be building tons of useful slash tags in order to cover all the topics you search on. Barring that, you’ll need to already know where good expert resources on a topic are in order to use their slashtags.

Sure, you can use the BestHubris slashtags. I jumped in and created an account to try it out :)

But, if you don’t already know that BestHubris is a great resource for business strategy information, computer software interface design criticism, and a wealth of online marketing resources, then how will you use my slashtags?

You can search for slashtags, of course. Search for /life-insurance, like the poor Google user from our example above. Today, you won’t find an overwhelming list, but if blekko takes off, that won’t be the case. When that happens, what is the difference between trying to decide whose life insurance slashtags to trust and trying to decide which of Google’s search results for life insurance to trust?

There isn’t one, and that is the whole point.

One last thing to remember is that your friends do not know everything you will ever need to know, no matter how big of a group that is. For example, might hot water heater is leaking out the bottom. I have lot of friends, and a lot of them have had a hot water heater replaced, or installed, or fixed by a plumber. Still not one of them knows enough to give me advice. Certainly none of them knows enough to create a slashtag, even if they had heard of blekko.

In the end, the only way to know everything is to look at everything. That’s what Google’s search spiders do each and every day. Ranking the web pages they send back regardless of whether or not you know (or can find anyone) anything about those topics is what its automated algorithm does.

Human users end up either messing up that information with their own self interest, or worse, unknown self ignorance, or they end up just not having the information at all.

Lest you think that I’m just opposed to blekko, you are wrong. I love blekko. If its index is deep enough, blekko could be the best search engine for research online.

Have you tried Blekko search engine?

Do you think blekko will succeed?

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