Once upon a time, all web hosting companies sold hosting plans with a cap or limit on how much bandwidth you could use and how much disk space you were allowed to have. Then, a web hosting arms race of sorts began and web host companies competed against one another by offering more bandwidth or disk space for the same, or even less money, than competitors. This was a good thing.

Eventually, however, someone decided to be an unethical weasel and make a bald-faced lie.  They did it in such a way that technically, if you were a lawyer and you pulled you usual find print shenanigans out of the bag, it wasn’t a lie per se.

The lie was an offer of unlimited traffic. Infinite bandwidth available for a rock-bottom price. It was slimy and I sincerely hope that whoever came up with it feels even a shred of the shame they deserve.

It was, of course, all a fantasy of marketing, and it made finding unbiased fact-based shared web hosting provider feature comparisons even harder to find.

Terms of Service Limitations

Every web host provider has a Terms of Service agreement which govern the relationship between the webhosting company and the webmaster or customer. Much of the typical terms of service from any webhosting company is boilerplate legal wording used in one form or another not only by web hosts, but by numerous other types of companies as well. It includes things like disclaiming implied warranties, and the like.

Where is gets unpleasant (or worse, depending upon your point of view) is somewhere in the middle of a shared hosting agreement where the web host reserves the right to limit how much of the server’s resources a single user account can use.

What makes this so unseemly is that many webhosting providers make a very big deal out of features like unlimited bandwidth, unlimited traffic, unlimited disk space, and the like, while making only a tiny fine print mention of the limitations that the account will be subject to due to the terms of service. When, the whole truth is that no site can use unlimited traffic, because there will be a point where the memory or CPU usage is too high and the account will be limited in that manner.

To their credit, Dreamhost makes this clear if you click the More Info link under the offer of unlimited disk space and bandwidth. However, even then, they make it sound like triggering these limits is something that is hard to do and rarely happens.

However, there a numerous users who have small, low traffic, blogs or other websites that get limited or taken offline because they use “too many” resources. The worst part is that no one will tell you what too much is.

What is really hard to stomach is that the TOS does not tell the user what exactly is “too much” usage or “too many” resources. Ironically, Comcast and other cable companies were recently taken to task over a similar policy in which they reserved the right to limit the bandwidth or otherwise “shape the traffic” of users who used an ambiguous “too much” bandwidth. These companies were eventually pressured into revealing an actual number for the limit to their customers.

Unfortunately, no such pressure has been placed upon the various webhosting providers as they simply decide when and how to limit hosted account based whatever they feel like.

See for yourself:

• Dreamhost Terms of Service (10-09-2010): Servers are shared with other customers, and as such IRC-related activities or severely CPU intensive CGI scripts (e.g. chat scripts, scripts which have bugs causing them to not close properly after being run, etc.) are not encouraged. Any application that listens for inbound network connections (even if the application would otherwise be allowed) are not permitted. BitTorrent clients, proxy servers/scripts, IRC bots and bouncers (BNC) specifically may not be run on any DreamHost Web Hosting server. If your processes are adversely affecting server performance disproportionately DreamHost Web Hosting reserves the right to negotiate additional charges with the Customer and/or the discontinuation of the offending processes.

Not exactly clear about what limits there are on your account. In fact, this sounds very much like you won’t have any trouble unless you are using these IRC, CGI, BitTorrent, or proxy things. Unfortunately, that isn’t true. Poke around their “documentation” wiki long enough and you’ll see that WordPress blogs often use too many resources. Apparently that is doubly true for certain plug-ins, including one of the most popular WordPress plug-ins, and one of the most recommended.

If you have a WordPress blog chances are you have heard of All-in-One-SEO. In fact, there is a pretty good chance you use it on your blog. But, guess what?

8. Customer agrees to not engage in activities pertaining to Black Hat SEO, Spamdexing, and so-called “Scraper sites.” These can all have a severely detrimental effect on server performance and are not permitted. Pursuant to this policy, the poorly-written WordPress plugin “All in One SEO Pack” is expressly prohibited on DreamHost shared hosting servers and may only be installed on DreamHost Private Servers (VPS).

That’s funny. I don’t remember seeing that on any of the webpages telling me how Dreamhost is a great host for WordPress blogs.

While you are at it, search the Dreamhost support wiki for popular WordPress caching plugin WP-SuperCache. It seems Dreamhost doesn’t run so well with it either. If they can’t make two of the most popular WordPress plugins on the planet work, then exactly how well do you think they work with WordPress in general?

Compare Dreamhost’s whenever we decide hosting your account is too much of a burden, we can limit you TOS to this one from competitor Host Gator. (Host Gator is one of the other web hosts I’ve been trying out.)

• Host Gator Terms of Service – 7. Resource Usage User may not:
  a) Use 25% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.

Does that make Dreamhost a bad web hosting provider?

Not really.

• WestHost Shared Web Hosting accounts TOS — Server Resources: The use of your account must be reasonable, you may not place excessive burdens on our servers. If you use a high amount of server resources (such as, but not limited to, CPU Time, Memory Usage, and Network Resources) at our election, you will be given an option of either upgrading the service level or reducing the resource usage to an acceptable level, or your use of our servers may be limited.

• 1&1 Web Hosting Shared accounts Terms & Conditions — 7.16 …Should your use of the 1&1 Services result in an overly high load on the 1&1 Equipment, in 1&1′s sole discretion, 1&1 may suspend your account until the cause of any such overload is determined and resolved.

• Go Daddy Universal Terms of Service – Go Daddy reserves the right to terminate Your access to the Services at any time, without notice, for any reason whatsoever….Go Daddy may review every account for excessive space and bandwidth utilization and to terminate or apply additional fees to those accounts that exceed allowed levels.

In other words, there is a lot of variation out there in the actual amount of service provided by each hosting company. Remember, the key in this whole thing is how many users, using how many resources, are put on each server. That makes the number at which the usage becomes “excessive” very different depending upon the initial load.

A shared hosting company whose servers have a lighter load are probably willing to allow higher individual usage by customers, especially when that usage is only for short periods of time. But, a web hosting provider that loads their servers right up the maximum will have to suspend your activity quickly to keep you from crashing the server.

How Much RAM and CPU Usage Allowed

Leave a comment about how much memory or CPU usage you have been able to use with your current webhost, or let us know how much you used before getting limited or banned.

Don’t leave a “I’m happy with” or a “So and so sucks” comment. I will just delete those. There is plenty of that unhelpful junk out there. If you want to tell us who you host with, what your sites are like, and specifically what is good / bad, we’d love to hear it.

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Web Hosting Company Review Features and Limitations is a post from Best Hubris. All content exclusively written by Freelance Writing Business of ArcticLlama, LLC

My hope is that others will find this review and point others in this direction so that they can evaluate the FACTS for themselves. My further hope is that this review will inspire others to write up their own comprehensive, fact-based, reviews of other web hosting companies that they have experience with so that we can all start getting the hosting we need without all of the frustration we currently must suffer.

About Web Hosting Company Reviews

There is one thing you must know about web hosts and the people who review them. First, many webhosts, especially the "more popular" or higher volume, hosts offer significant referral fees or other payments to those who send new customers their way.

In other words, if I were to include a referral link with this post, I could get $79 or some other similar amount if you clicked the link and then signed up for hosting services. This is a huge incentive to write glowing reviews and include paid links. So, be very careful about the reviews you read.

Another problem is that people with bad experiences are more likely to go out of their way to both make a big deal out of it, and then to write long, detailed posts about what went wrong. The trouble is, there is no way to know whether this user was wronged, got what they deserved, or maybe was just unlucky. Not even the best company can make every customer happy.

Unfortunately, you have to contrast these long, overblown, tirades with people who insist on chipping in with nothing more than "I’ve use blah-blah hosting for 2 years without any problems."

Just like before, there is no way to know whether or not that user is representative of numerous satisfied customers, or maybe THEY are the lucky one. Or, maybe they have a single, tiny, 5 hits per day, website that you could keep up and running in the background of your laptop if you wanted to.

In other words, the more reviews you read, the more likely you are to come to the conclusion that web hosting companies are just like cell phone companies. They all are terrible at customer service and most of their customers would gladly switch if only they knew for sure it would be any different with another company, but since they all seem to be equally hated, the devil you know is better than the devil you don’t know.

The unfortunate thing is that after actually USING a few different web hosts over the last year or two, I’ve learned that there ARE true, comparable, differences between the various web hosting companies. Unfortunately, you’ll never see those tangible differences on any of the so-called web hosting review websites out there.

If you are still reading, don’t despair. There is hope. In addition to being a comprehensive, based on experience, review of Dreamhost, I will also show you how to find the best web hosting companies to try out AND show you how to find out some additional information about any webhosting company you are researching so that you can make the best informed decision you possibly can, and hopefully, save yourself a lot of frustration.

(Yes, it will take multiple parts to cover all of this information. Trust me, it will be worth it. Keep reading. It won’t take long and I’ll bet you a dollar you’ll learn more from this serious than you will from reading a thousand web host reviews.)

Shared Web Hosting Reviews

Like many webmasters and other website developers, I chose a shared hosting plan. A shared hosting plan means that the server running your website also is running the websites for other users. The key element in this equation is that the server be powerful enough to handle the hosting for all users on the server.

The tricky part is that a user who uses virtually no resources today can suddenly start using a lot of resources. The cliché example is that a website that normally gets a low volume of traffic is suddenly hammered thanks to making the front page of Digg, or being "slashdotted" which means being linked to from the very popular Slashdot.com website.

However, this is typically not the issue. Rather, any webhosting company incurs an added expense for each additional server it purchases and runs in its datacenter. Like any business, a webhost’s revenues must exceed its expenses to make a profit and stay in business. Thus, it is necessary for the hosting provider to minimize expenses by only using the number of servers required to properly service its customers. Getting that number right, is the hard part.

If a server is capable of handling 100 customers each using an average of 16 MB of RAM without any disruption of service, then the host will profit the most by placing the full 100 users on each server. Slashdotting or Digg front page aside, a customer may simply become more successful with driving traffic to their site. This may increase their memory usage to 50 MB of RAM. At this point, the host has a choice, either provide an additional shared hosting server and rebalance the load, or hope that other users on the same server use less than the planned for 16 MB of RAM.

There is a nuance here that is difficult for any hosting service to nail down completely. Is the increase in memory usage permanent? How likely are other users to use more memory? How close is the server to its "breaking point" at this load? Are there other shared servers with more room to spare, and if so, would moving this user, or other users, to that server solve the problem. And so on.

How the hosting company responds to this issue determines how good of a shared hosting provider they are. A shared host company that maintains a large buffer to the end of the server’s resources and errors on the side of more servers (and more expenses) is a web host that will be more stable and, frankly, a better host.

A shared hosting plan provider that chooses instead to error on the side of fewer servers (and lower expenses) is more likely to get the complicated calculus of server resources wrong and thus suffer more downtime, outages, and the like.

There is another option available to web hosting companies. It’s called the Terms of Service, and it is where the real limitations on your shared hosting account are. This will be true of virtually all shared hosting plans.

Make sure you are comparing apples to apples. There are a few different types of webhosting out there and they are very different in how they work.

Any web hosting plan that offers you "unlimited" traffic or disk space is a shared hosting plan.

That is because all of the other types provide you an actual guarantee about exactly how much system resources you get to use. You can’t offer unlimited if you are actually going to try and live up to it.

That should tell you something very important. All hosting except shared hosting comes with an actual guaranteed amount of resources that you get, and they provide much lower limits and they cost more. In other words, those numbers on shared hosting plans aren’t just technically incorrect, they are simply not truthful.

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Unbiased Web Hosting Company Review – Just The Facts is a post from Best Hubris. All content exclusively written by Freelance Writing Business of ArcticLlama, LLC